Custom Claude agents that route jobs, schedule service calls and dispatch drivers and field staff. WhatsApp, SMS and field-service software integration. Built side-by-side with expert AI engineers.
Dispatching is judgment work at high volume. The phone rings, the customer needs an emergency tech, you have three technicians out, one is closer but less skilled, another is more skilled but on a job that could wait. A human dispatcher juggles all of that. An AI dispatcher juggles all of that too, on every inbound request, around the clock, without making the customer hold.
Modassembly's AI dispatcher is a custom Claude agent built for your specific service area, team and rules. It reads your job queue, your team's calendars and skills, your customer history and your priority logic, then matches work to people in the way you would. Customers text in via WhatsApp or SMS; technicians get notified on their preferred channel. The dispatcher handles the entire flow.
Matches incoming jobs to the right available technician or driver by skill, location, schedule and priority. Reassigns on the fly when things change.
Builds and adjusts the day's route, minimizes drive time, fits emergency work into existing schedules, surfaces conflicts before they become problems.
Takes incoming requests via WhatsApp, SMS or your website. Sends confirmations, ETAs, “tech is 15 minutes out” updates, and post-job follow-ups for reviews.
Sends assignments to your team's preferred channel, handles reschedules, surfaces job context (customer history, equipment, notes) before they arrive.
Emergency and scheduled service. The dispatcher routes emergency calls to the closest qualified tech, slots maintenance work into existing schedules, and manages the calendar so your techs spend more time on jobs and less on logistics.
Cleaning, landscaping, pest control, handyman, locksmith. Inbound booking via WhatsApp/SMS, technician assignment, customer ETAs and post-job review requests, all automated.
Last-mile delivery, restaurant delivery, courier and parcel. Assigns drivers, optimizes routes, communicates ETAs to customers and handles re-routing when traffic or priorities change.
Taxi, medical transport, executive transport. Match rides to drivers, handle pickup coordination, manage cancellations and reschedules without a human dispatcher in the loop.
“My day-to-day job is making systems integrations between call centers, Salesforce, Zoho and marketing campaigns. With AI Agents, we're a smaller team, getting more done and faster.”
Build your agents side-by-side with an expert AI engineer inside a WhatsApp, SMS, Telegram, Slack or Teams group. We architect, build and ship with you, not from a template.
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An AI dispatcher is an autonomous Claude agent that does the work a human dispatcher does: takes incoming service requests, matches them to the right available technician or driver, schedules the job, communicates with the customer and the field staff, and handles changes on the fly. Unlike basic dispatch software, an AI dispatcher reasons about priorities, technician skills, location and customer preferences instead of just sorting by a fixed rule.
AI dispatch software automates job routing, scheduling, technician/driver assignment, customer communications and real-time updates. Modassembly's AI dispatcher reads your job queue, your team's calendars and skills, your service area and customer history, then assigns work in a way a human dispatcher would. It also handles the inbound (the customer texting at 2pm to reschedule) and the outbound (notifying the customer when the tech is 15 minutes out).
Field service (HVAC, plumbing, electrical, locksmith, pest control, appliance repair), home services (cleaning, landscaping, handyman), delivery (last-mile, restaurant delivery, courier), transportation (taxi, ride share, medical transport) and any business that assigns jobs to people in the field. Anywhere a human dispatcher coordinates jobs and drivers, an AI dispatcher can run the function.
You build it side-by-side with an expert AI engineer inside a WhatsApp, SMS, Telegram, Slack or Teams group. We architect your custom Claude agent with you live, write the integrations with your dispatch software, calendar, mapping tools and customer-comms channels, and ship it with 1-click deployment. Don't want to build it yourself? Our team designs, builds and deploys your AI dispatcher end to end.
Common integrations include ServiceTitan, Housecall Pro, Jobber, FieldEdge, mHelpDesk, Google Calendar, Outlook, Google Maps, Mapbox, Twilio, WhatsApp Business, and custom internal systems. Built with an expert AI engineer in your group chat, the integrations get architected with you live.
Yes. The dispatcher runs both sides: customers text in to request, reschedule or cancel jobs (via WhatsApp, SMS or your website), and technicians get assignments and updates via the channel they prefer (WhatsApp, SMS, Slack or your field-service app). It handles the back-and-forth so neither side waits for a human dispatcher to be free.
Yes. You configure the priority rules during onboarding (emergency leak vs scheduled maintenance, VIP customer vs standard, time-windowed delivery vs same-day). The dispatcher reads incoming requests, classifies them and routes high-priority work to the right available resource immediately, while lower-priority work gets slotted into the schedule.
See the pricing section above for current plans. Vertical AI Employee starts at $35/month and includes 1 AI Admin plus 1 dedicated AI Employee (your AI Dispatcher). AI Workforce adds 3 more AI Employees, so you can pair your dispatcher with customer service, marketing or bookkeeping agents. Every plan includes a 14-day free trial.