Never drop the ball with
your customers

People expect instant communication nowadays, and having a chatbot allows us to be available 24/7, even outside of regular working hours. It also helps us handle common questions automatically, so our team can focus on more personalized interactions and complex requests. Overall, it's about creating a smoother, more professional experience for our customers while saving time, improving our workflow and being more efficient.

I worked with the team at Modassembly to develop a solution for the frequently recurring technical questions we received from customers. Instead of having technicians spend time on phone diagnostics and troubleshooting, customers could access the resources they needed through the chatbot, allowing technicians to focus on completing service tasks more efficiently.